1. Introduction & Acceptance

By accessing or using the Core Tech Supply website (coretechsupply.com) and/or placing an order for our products, you (the “Customer”) agree to be bound by these Terms and Conditions (“Terms”). These Terms govern all sales of IT hardware, components, and related accessories (“Products”) provided by Core Tech Supply (“Core Tech Supply”, “we”, “us” or “our”) to resellers, individual consumers, and government/federal entities. If you do not agree to these Terms, please do not use our website or purchase our products.

2. Definitions

Products: All IT hardware, components, accessories, and related items sold via our website.
Customer: Any individual, reseller, or government/federal agency purchasing Products from us.
Order: Any purchase order, invoice, or contract entered into between you and Core Tech Supply.
Services: Additional support, warranty services, installation guidance, or other services offered by Core Tech Supply.
End User: In the case of reseller sales, the ultimate customer to whom the Product is resold.
Government/Federal Orders: Orders placed by governmental entities or agencies, which may be subject to additional regulations.

3. Modification of Terms

Core Tech Supply reserves the right to modify, update, or change these Terms at any time without prior notice. The revised Terms will be posted on our website with an updated effective date. Your continued use of our website or ordering Products after any changes constitutes your acceptance of the revised Terms.

4. Products & Availability

4.1. Product Descriptions:
We strive to provide accurate descriptions and images of our Products. However, Core Tech Supply does not warrant that Product descriptions, pricing, or availability are error-free, complete, or current.

4.2. Availability:
Products are subject to availability. In the event of an out-of-stock situation or unforeseen delay, we will notify you as soon as possible and offer alternatives or a refund as applicable.

4.3. Reseller & Government Sales:
For orders placed by resellers or government/federal agencies, additional documentation or compliance certifications may be required. All such orders are subject to review and Core Tech Supply reserves the right to request further information to verify eligibility.

5. Ordering, Payment, and Pricing

5.1. Order Process:
All orders are submitted via our website or through approved sales channels. Once an order is placed, you will receive an order confirmation by email. An order becomes binding only upon confirmation by Core Tech Supply.

5.2. Payment:
Payment must be made in full at the time of order via the accepted payment methods indicated on our website. For approved resellers or government accounts, separate credit or purchase order arrangements may be in place, subject to Core Tech Supply’s credit approval and internal policies.

5.3. Pricing & Taxes:
All prices are quoted in U.S. dollars and are subject to change without notice. Prices do not include applicable sales, use, VAT, import duties, or other taxes unless otherwise specified. Customers are responsible for all taxes or fees imposed by governmental authorities.

6. Shipping and Delivery

6.1. Shipping Terms:
Products are shipped using our standard carriers. Shipping costs, transit times, and terms (e.g., FOB destination or EXW) will be specified at checkout. For orders to government agencies or resellers, additional shipping documentation may be required.

6.2. Processing & Transit Times:
Orders received before 2:30PM EST are processed the same business day (subject to availability), and delivery times vary by destination. Core Tech Supply will use commercially reasonable efforts to meet estimated delivery dates but is not liable for delays.

6.3. Risk and Title:
Title and risk of loss pass to the Customer upon delivery to the carrier (or as otherwise agreed in writing).

7. Returns, Refunds, and Cancellation

7.1. General Return Policy:
If you are not satisfied with your purchase, you may return non-defective Products within 30 days of receipt, provided they are in original condition and packaging. A restocking fee may apply. All returns must be authorized by Core Tech Supply via an RMA (Return Merchandise Authorization) process.

7.2. Defective or Damaged Products:
If a Product is received damaged or defective, please notify us immediately within 3 days of receipt. Upon verification, Core Tech Supply will, at its discretion, repair, replace, or refund the defective Product.

7.3. Government Orders:
Returns or cancellations for government/federal orders may be subject to additional review and must comply with applicable procurement regulations.

8. Warranty and Disclaimers

8.1. Limited Warranty:
Core Tech Supply warrants that Products sold will conform substantially to the published specifications at the time of shipment for a period of 30 days from the date of delivery (“Warranty Period”). This warranty is provided solely to the original purchaser and is non-transferable. Warranty claims must be made in accordance with our warranty procedures.

8.2. Exclusions:
This limited warranty does not apply to defects or damage resulting from misuse, unauthorized repair, improper installation, accidents, acts of nature, or normal wear and tear. Any implied warranties (including merchantability or fitness for a particular purpose) are limited to the duration of the Warranty Period.

8.3. Disclaimer:
Except for the express warranties stated above, all Products and services are provided “as is” and Core Tech Supply disclaims all other warranties, express or implied, including any warranties of merchantability, fitness for a particular purpose, or non-infringement.

9. Limitation of Liability

To the fullest extent permitted by applicable law, Core Tech Supply’s total liability for any claim arising out of or in connection with these Terms or the purchase of any Products shall not exceed the purchase price paid for the Product(s). In no event shall Core Tech Supply be liable for any indirect, incidental, consequential, or punitive damages.

10. Intellectual Property

All intellectual property rights in the Products, website content, and documentation remain the exclusive property of Core Tech Supply or its suppliers. You agree not to reproduce, modify, distribute, or create derivative works from any materials provided by us without our express written consent.

11. Indemnification

You agree to indemnify, defend, and hold Core Tech Supply, its officers, directors, employees, and agents harmless from and against any claims, damages, liabilities, or expenses arising from your use of our Products, breach of these Terms, or violation of any applicable law.

12. Governing Law & Dispute Resolution

These Terms and any disputes arising out of or related to them will be governed by and construed in accordance with the laws of the State of Maryland, without regard to its conflict of laws principles. Any legal action arising under these Terms will be brought exclusively in the state or federal courts located in Maryland, and you hereby consent to the personal jurisdiction of such courts.

13. Miscellaneous

Force Majeure: Neither party shall be liable for delays or failures in performance resulting from events beyond its reasonable control, including natural disasters, acts of war, or government actions.
Severability: If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.
Entire Agreement: These Terms constitute the entire agreement between you and Core Tech Supply regarding the use of our website and purchase of our Products, superseding all prior communications, representations, or agreements.
Assignment: You may not assign or transfer these Terms without our prior written consent.
Notices: All notices regarding these Terms must be sent to the contact addresses provided on our website.

14. Contact Information

For any questions or concerns regarding these Terms, please contact us at:

Core Tech Supply
Email:  support@coretechsupply.com
Address: 2410 Evergreen Rd, Founders Building, Ste 150, Gambrills, MD 21054